Multilingual Support

Looking to reduce your global customer support costs?

SDL helps you deliver online product knowledgebases in multiple
languages to support customers' around the globe.

Through our partnership with SDL, we provide support to our global dealers at 40% lower costs with significantly faster turnaround times. This provides solutions to their technical issues every hour of every day of the year, whilst significantly reducing the workload on support centres.

Joe Pstrak, Director of Dealer e-Business Services, CNH

Overcoming budget constraints to provide effective after-sales support in multiple languages is a challenge, but addressed effectively provides you with a distinct competitive differentiator and helps you improve the customer experience.

As part of a Global Information Management strategy, technology and language services from SDL can be leveraged to centralize all global content requirements, significantly reducing the costs involved in delivering online self-help in the language of choice for your global customer. In turn the following benefits can be realised:

Cost containment
Reduction in the volume of offline support calls

Enhanced customer satisfaction
Consistent, accurate product information readily available in multiple languages, 24 hours a day, 7 days a week

Improved efficiency of customer complaints handling
Faster deployment of product fixes in multiple languages
Reduced warranty exposure

Process automation to improve efficiencies

Improved accuracy across global content
Fully publishable quality and consistency
Faster time-to-market for global information updates

Case Studies

Canon Cuts Costs With Multilingual Support Module

SDL’s Translation Management System has helped Canon reduce the volume of customer support calls, thereby reducing support-related costs. Multilingual support information now reaches the customer faster than ever, and translation assets are stored and reused on an ongoing basis for all content flowing through the system.

White Papers

Global Support white paper 'Any language you want - so long as it's English'

Learn how to deliver a truly global support experience by leveraging SDL Language Technologies.

Online Support on the Global Stage

Delivering customer support in local languages can be complex. Learn how to improve your customers’ experience and contain support costs using modern web-based technologies to deliver self-help support to your customers in their local language – quickly, efficiently and cost effectively.